Associate Trainer (Ramp & Baggage Services)

 

Summary

The Associate Trainer, Ramp & Baggage Services will be responsible for all coordination and conduct of functional training programs, management of standards and procedures for Ramp & Baggage Services department.

Duties and Responsibilities

• Develop, organise, and maintain training programs/ materials
• Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance
• Evaluate department training programs and oversee evaluations or surveys
• Align training program with Head Office or adapt Head Office training content for local usage
• Monitor industry, training trends and recommend new teaching/ learning methods
• Ensure compliance to regulatory training requirements
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution
• Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Minimum 2 years in training or leadership role
• ACTA certification or equivalent