Ground Handling

Ramp & Baggage Services

Our ramp handling services team ensure the efficient and secure turnaround of aircraft so that flights stay on schedule and that you arrive safely at your next destination.

Passenger & Lounge Services

Join our global team of professionally trained employees who ensure the smooth handling of passengers from check-in to boarding and from disembarkation to baggage collection.

Enjoy highly competitive salaries and career mobility opportunities within our global network.

Position	Function	Employment Type
Ramp Service Supervisor	Summary The Supervisor / Senior Supervisor is responsible for managing, controlling and be responsible for the Ramp aspect of flight handling & deployment of manpower and equipment to service Apron Operations Areas. Duties and Responsibilities Plan & deploy manpower and equipment to service flights Maintain all apron equipment in a prepare state of readiness for operations Maintain & update flight schedule, operators’ requirements, equipment status and manpower status in Control Room Brief ramp staff before arrival of flight on requirement and services Attend to flight handling and ensure safety and security procedure is adhering to around parked aircraft Pushback of aircraft after Captain get clearance from Changi Airport Group (CAG) Apron Control Prepare and verify Airport Surveillance Radar (ASR) / Technical Service Report (TSR) after each flight Responsible for the discipline of subordinates assigned to him Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements GCE 5 “N” levels or 2 “O” levels Minimum 2 years’ experience in ramp handling Minimum 1 year in a supervisory or leadership role Must possess minimum LTA Class 3 License
Flight Dispatcher	Summary The Flight Dispatcher is responsible for providing technical crews with operational information like weather, notams, flight plans, etc., required to operate aircraft safely, legally, and punctually while maximum payload at minimum cost. Duties and Responsibilities Check/ compile all operational and flight movement messages pertaining to the flight and take appropriate actions when necessary Obtain/ analyze/ prepare operational flight plans Obtain/ analyze/ prepare all relevant aeronautical/weather information and check against airlines' operating requirements Ensure air traffic control (ATC) Flight Plans are filed with the appropriate authorities Liaise/coordinate regarding Flight Release, fuel figures, aircraft serviceability. Maintain flight watch on company VHF frequency and monitor flight progress. Calculate/ determine aircraft weights and performance limits Brief outbound crew on all operational matters pertaining to flight Handles Crew Administration, including arranging for crew HOTAC, transportation, allowances, alert & pick-up times, and any other crew matters. Maintain/ upkeep airlines’ manuals/ files and airport publications/ notifications Perform control duties, and weight & balance duties Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum GCE ‘O’ Level with credits in English & Math Must have knowledge of aircraft weight & balance with supervisory experience Minimum 3 years of working experience in aviation industry
Baggage Services Supervisor	Summary The Baggage Service Supervisor is responsible for all issues related to baggage handling operations on a shift basis. Duties and Responsibilities Oversee baggage operations in all terminals during shift Ensure staffs complied with the Standard Operating Procedures (SOPs) and airlines’ requirement Ensure baggage equipment’s are serviceable for operation Ensure Baggage Presentation Time is achieved as per Changi Airport Group (CAG) standard Ground Operations Efficiency Monitor (GOEM) Conduct daily shift briefing to the team on safety, latest procedure, and requirement Provide mentorship/counselling on staff with objective to attain better performance Ensure manpower is sufficient on shift and liaise with Service Partner for assistance Manage staff roster and overtime Investigate and submit Incident/Accident Report to Head of Department Handle Very Important Person (VIP) and Private Jets if necessary, including operate baggage tractor to tow/deliver bags to the various Terminals or aircrafts Collate airlines statistic monthly report on Mishandling Baggage (MHB) Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum GCE “O” level and above Minimum 3 years’ experience in baggage handling Minimum 1 year in a supervisory or leadership role Knowledge of SITA’s Bag Message, Common Use Terminal Equipment (CUTE) and / or Departure Control System (DCS) is preferable
Private Aviation Associate	Summary The Private Aviation Associate is responsible for overseeing daily private aviation operations, acting as the main point of contact for customers, and coordinating flight logistics. This includes supervising the customer service team, managing meet-and-greet and hospitality, handling pre- and post-flight paperwork, and monitoring flight progress. Duties and Responsibilities Perform day-to-day private aviation support duties and serve as point of contact to customer Lead the coordination of flight handling such as flight support, slots, access passes, transport, etc Supervise the PAS team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew Monitor progress of flights and ramp team as required Handle and resolve customer complaints and concerns in a calm and respectful manner Regularly update customers via email or text messages regarding status of flights Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment Coordinate customer audits and inspection. Adhere to safety guidelines and maintain safe working conditions for yourself and others Communicate with managers and sales and other internal stakeholders to manage private aviation flights. Comply with all airport authority and security requirement Assist in various other administrative or operational duties as directed Ensuring staff are trained, training is current and records are kept Requirements 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays. Class 3 driving license Strong teamwork and communication skills Punctual and excellent customer service skills & attitude Leadership skills in supervising team
Resource Allocator	Summary The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including manpower and equipment). Duties and Responsibilities Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements Manage the issued rosters and ensure optimal staff coverage Pre-plan deployment and decide on overtime necessary to meet service standards Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum N/O level equivalent 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry or resource allocation experience in another industry. Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration Previous experience of and proficiency in using existing decision support systems in use for Resources Allocation is desirable distinct advantage Must possess advanced computer skills with an awareness of specialist applications, packages, program languages, and high proficiency of MS-Office
Baggage Agent	Summary The Baggage Agent is responsible for Baggage Services operations in the assigned area. Duties and Responsibilities Check passengers load, baggage containers build-up and set up Baggage Reconciliation System (BRS) or bingo card for the flight Check and ensure equipment are serviceable Liaise with respective Centralize Load Control (CLC) or local Load Control via email for flight report Ensure departure bags are correctly sorted and dispatched timely for aircraft loading Periodically check odd-size belts for odd-size bags Report irregularities to Baggage Services Supervisor Ensure service partner staffs complied with the Standard Operating Procedures (SOPs) and airlines’ requirement Handle Very Important Person (VIP) and Private Jets if necessary, including operate baggage tractor to tow/deliver bags to the various Terminals or aircrafts Prepare ground equipment for departure flight such as containers and dolly Collect/ send empty containers from/ to cargo warehouse Assign as Assist Baggage Controller during shift Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum GCE 'O' or 'N' Levels
Ramp Agent	Summary The Senior Ramp Agent / Ramp Agent is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations. Duties and Responsibilities ▪ Operate safely and efficiently of all equipment and vehicles within classes permitted ▪ Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor ▪ Perform Foreign Object Debris (FOD) walk on aircraft parking stand ▪ Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands ▪ Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement ▪ Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD) ▪ Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage. ▪ Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB) ▪ Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR) ▪ Act as mentor to new recruits in the organization ▪ Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs) ▪ Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM ▪ Ensure compliance with all workplace safety, security, and health policies and procedure ▪ Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements ▪ Minimum secondary education and above ▪ Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3 ▪ Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT). ▪ Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test. ▪ Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester
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