Cargo Agent

Summary

The Cargo Agent is responsible for timely processing and screening of import and export documentation. Any irregularities identified are properly escalated and reported to the respective airlines in accordance to airline timeline requirement. He/she serves as liaison between the Export Manifesting and Import Documentation team thereby ensures timely hand over and collection of document pouches to/ from the aircraft.

Duties and Responsibilities

• Handle customers’/ airline/ agents’ enquiries in a polite and efficient manner
• Attend to customers in collecting/ delivering of cargo including receiving of payments
• Liaise with warehouse operations team as appropriate
• Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments
• Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database
• Sorting and dispatching of cargo documents in accordance to airline requirements
• Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transshipment traffic
• Conduct tracing activity and any other relevant action following short/ over shipments of documents/ cargo
• Update filing as necessary
• Supervising a team of subordinate working under the sections
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• GCE ‘O’ or ‘N’ Levels
• Experience in logistics & warehouse is an advantage
• Customer-oriented and can provide excellent service level