Summary

The Lounge Services Assistant I is responsible for the reception desk and provides passengers with excellent service upon check-in at the lounge.

Duties and Responsibilities

• Well-versed in lounge eligibilities and Lounge Visitor Registration System (LVS) to ensure seamless registration process
• Ensure that all lounge invitations are tallied against the LVS and of correct information
• Comply with documentation requirement of updating work log records daily
• Timely reporting of any issues or irregularities concerning lounge equipment and facilities
• Answer enquiries from passengers, respond to calls and emails from management, airline partners and contractors
• Manage passengers’ compliments, feedback, and complaints with professionalism
• Make special arrangements for passengers in need or require care from dedicated channels such as wheelchair assistance and medical emergency
• Keep lounge users informed of changes pertaining to boarding, final call and flight delay
• Ensure compliance with all workplace safety, security, and health policies and procedures

Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum GCE 5 “N” levels and above
• Communicate effectively in English both written and spoken
• Customer service experience preferred
• Flexibility to work varied hours, including weekends and public holidays.