Summary
The Private Aviation Associate is responsible for overseeing daily private aviation operations, acting as the main point of contact for customers, and coordinating flight logistics. This includes supervising the customer service team, managing meet-and-greet and hospitality, handling pre- and post-flight paperwork, and monitoring flight progress.
Duties and Responsibilities
- Perform day-to-day private aviation support duties and serve as point of contact to customer
- Lead the coordination of flight handling such as flight support, slots, access passes, transport, etc
- Supervise the PAS team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations
- Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew
- Monitor progress of flights and ramp team as required
- Handle and resolve customer complaints and concerns in a calm and respectful manner
- Regularly update customers via email or text messages regarding status of flights
- Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
- Coordinate customer audits and inspection.
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and sales and other internal stakeholders to manage private aviation flights.
- Comply with all airport authority and security requirement
- Assist in various other administrative or operational duties as directed
- Ensuring staff are trained, training is current and records are kept
Requirements
- 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
- Class 3 driving license
- Strong teamwork and communication skills
- Punctual and excellent customer service skills & attitude
- Leadership skills in supervising team