Summary

The Private Aviation Lead is responsible for coordinating flight logistics, customer service, paperwork, and flight progress, while ensuring safety compliance and handling customer updates and concerns. The role also includes communication with internal teams and supporting operational tasks.

Duties and Responsibilities

• Perform day-to-day private aviation support duties
• Assist to receive, track and coordinate requests such as flight support, slots, access passes, transport, etc
• Assist ramp team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations
• Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew
• Monitor progress of flights and ramp team as required
• Coordination of logistics for private aircraft flight operations
• Handle and resolve customer complaints and concerns in a calm and respectful manner
• Regularly update customers via email or text messages regarding status of flights
• Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
• Coordinate customer audits and inspection.
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers and sales and other internal stakeholders to manage private aviation flights.
• Comply with all airport authority and security requirement
• Assist in various other administrative or operational duties as directed

Requirements

• 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.
• Class 3 driving license (Class 4 preferred)
• Strong teamwork and communication skills
• Punctual and excellent customer service skills & attitude