Summary

The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including manpower and equipment).

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Pre-plan deployment and decide on overtime necessary to meet service standards
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
• Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function
• Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required
• Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively
• Ensure compliance with all workplace safety, security, and health policies and procedure
• Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum N/O level equivalent
• 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry or resource allocation experience in another industry.
• Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration
• Previous experience of and proficiency in using existing decision support systems in use for Resources Allocation is desirable distinct advantage
• Must possess advanced computer skills with an awareness of specialist applications, packages, program languages, and high proficiency of MS-Office