Summary
The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic
resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational
resources (including manpower and equipment).

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice,
  and in-line with the planned business needs, the dynamic real-time operational demands, and the
  unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level
  Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Pre-plan deployment and decide on overtime necessary to meet service standards
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in
  order to respond to dynamic changes during the shift; actively review allocation plans and make
  recommendations as to whether replacement or over-time is required. Undertake actions as agreed to
  update the administrative section regarding staff non-attendance
• Maintain regular co-ordination and communication, to ensure that the decision support systems deliver
  functional results and are configured in-line with the operational needs. Keep up-do-date with all the
  existing and new system functionalities for the systems relevant to the allocation function
• Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift
  duties, and covering for other departments or areas as required
• Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a
  handled flight or other departments proactively
• Ensure compliance with all workplace safety, security, and health policies and procedure
• Perform any ad-hoc duties as assigned by the reporting manager or department head