Ground Handling

Ramp & Baggage Services

Our ramp handling services team ensure the efficient and secure turnaround of aircraft so that flights stay on schedule and that you arrive safely at your next destination.

Passenger & Lounge Services

Join our global team of professionally trained employees who ensure the smooth handling of passengers from check-in to boarding and from disembarkation to baggage collection.

Enjoy highly competitive salaries and career mobility opportunities within our global network.

Position	Function	Employment Type
Private Aviation Lead	Summary The Private Aviation Lead is responsible for coordinating flight logistics, customer service, paperwork, and flight progress, while ensuring safety compliance and handling customer updates and concerns. The role also includes communication with internal teams and supporting operational tasks. Duties and Responsibilities Perform day-to-day private aviation support duties Assist to receive, track and coordinate requests such as flight support, slots, access passes, transport, etc Assist ramp team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew Monitor progress of flights and ramp team as required Coordination of logistics for private aircraft flight operations Handle and resolve customer complaints and concerns in a calm and respectful manner Regularly update customers via email or text messages regarding status of flights Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment Coordinate customer audits and inspection. Adhere to safety guidelines and maintain safe working conditions for yourself and others Communicate with managers and sales and other internal stakeholders to manage private aviation flights. Comply with all airport authority and security requirement Assist in various other administrative or operational duties as directed Requirements 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays. Class 3 driving license (Class 4 preferred) Strong teamwork and communication skills Punctual and excellent customer service skills & attitude
Private Aviation Associate	Summary The Private Aviation Associate is responsible for overseeing daily private aviation operations, acting as the main point of contact for customers, and coordinating flight logistics. This includes supervising the customer service team, managing meet-and-greet and hospitality, handling pre- and post-flight paperwork, and monitoring flight progress. Duties and Responsibilities Perform day-to-day private aviation support duties and serve as point of contact to customer Lead the coordination of flight handling such as flight support, slots, access passes, transport, etc Supervise the PAS team in customer meet-and-greet, including hospitality support and coordinating customer requests and exceed customer’s service expectations Administrative support for pre-flight and post-flight paperwork, preparing required airport/flight documents for flight crew Monitor progress of flights and ramp team as required Handle and resolve customer complaints and concerns in a calm and respectful manner Regularly update customers via email or text messages regarding status of flights Participate in the Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment Coordinate customer audits and inspection. Adhere to safety guidelines and maintain safe working conditions for yourself and others Communicate with managers and sales and other internal stakeholders to manage private aviation flights. Comply with all airport authority and security requirement Assist in various other administrative or operational duties as directed Ensuring staff are trained, training is current and records are kept Requirements 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays. Class 3 driving license Strong teamwork and communication skills Punctual and excellent customer service skills & attitude Leadership skills in supervising team
Resource Allocator	Summary The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including manpower and equipment). Duties and Responsibilities Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements Manage the issued rosters and ensure optimal staff coverage Pre-plan deployment and decide on overtime necessary to meet service standards Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum N/O level equivalent 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry or resource allocation experience in another industry. Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration Previous experience of and proficiency in using existing decision support systems in use for Resources Allocation is desirable distinct advantage Must possess advanced computer skills with an awareness of specialist applications, packages, program languages, and high proficiency of MS-Office
Lounge Supervisor	Summary The Lounge Supervisor is responsible for ensuring conformance to standard operating procedures and highest quality of service is delivered through efficient management of dedicated staff, continuous improvement of lounge products and services at dnata owned lounges including, but not limited to, airline lounges managed by dnata. Duties and Responsibilities Interact with lounge users, seek feedback, and identify areas of improvement, irregularities and other important information that may impact the operations Ensure tip-top condition of lounge premises and equipment, report any issues faced Keep abreast of lounge eligibilities from airline partners and frequent flyer programs Good grasp of Lounge Visitor Registration System (LVS), prepare billing reports and Lounge Sweep monthly for submission to FIN team and airline partners Coordinate lounge access requests with the senior management, and ensure appropriate procedures are followed in relation with lounge authorisation policy as stated in the company manuals Responsible for the presentation of all food and beverages, ensuring quality and quantity are consistent, maintained and presented as specified Maintain and control lounge inventories (consumables and expendables) Ensure team members uphold food safety and hygiene standards in the lounge according to Hazard Analysis and Critical Control Points (HACCP) requirements Responsible in managing the roster of Customer Service Officers and Assistants, ensuring adequate coverage for smooth operations Monitor staff performance (including well-being, punctuality, and grooming), provide on-job-training, in-service training and coaching to all lounge staff Ensure staff-on-duty complies with documentation requirement of updating work log records Maintain effective discipline in the lounges, ensuring that all rules and regulations are adhered to and report to the Lounge Executive of any lapses Ensure compliance with all workplace safety, security, and health policies and procedures Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum GCE 3 “O” levels and above 3 years of working experience in airport lounges or 4–5-star international hotels in food and beverage operations, Front Office, Concierge Service or Butler Service 1 years in a supervisory or leadership role
Baggage Agent	Summary The Baggage Agent is responsible for Baggage Services operations in the assigned area. Duties and Responsibilities Check passengers load, baggage containers build-up and set up Baggage Reconciliation System (BRS) or bingo card for the flight Check and ensure equipment are serviceable Liaise with respective Centralize Load Control (CLC) or local Load Control via email for flight report Ensure departure bags are correctly sorted and dispatched timely for aircraft loading Periodically check odd-size belts for odd-size bags Report irregularities to Baggage Services Supervisor Ensure service partner staffs complied with the Standard Operating Procedures (SOPs) and airlines’ requirement Handle Very Important Person (VIP) and Private Jets if necessary, including operate baggage tractor to tow/deliver bags to the various Terminals or aircrafts Prepare ground equipment for departure flight such as containers and dolly Collect/ send empty containers from/ to cargo warehouse Assign as Assist Baggage Controller during shift Ensure compliance with all workplace safety, security, and health policies and procedure Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements Minimum GCE 'O' or 'N' Levels
Ramp Agent	Summary The Senior Ramp Agent / Ramp Agent is responsible for the safe and efficient operation of a variety of Ground Support Equipment. This includes, but is not limited to, Tow Tractor, Belt Loader, Transporter, ULD Loader, Passenger Steps, Ambulift, Main Deck Loader and other specialized equipment used in airport operations. The role demands a high level of attention to detail, strict adherence to safety protocols, and the ability to work under tight schedules to ensure timely aircraft ground operations. Duties and Responsibilities ▪ Operate safely and efficiently of all equipment and vehicles within classes permitted ▪ Conduct pre- and post-operation inspections of equipment, report any malfunctions or damages immediately to supervisor ▪ Perform Foreign Object Debris (FOD) walk on aircraft parking stand ▪ Perform manual marshalling or operate Aircraft Docking Guidance System (ADGS) at aircraft parking stands ▪ Place and remove aircraft wheel chocks and safety cones based on airlines’ requirement ▪ Ensure that all vehicles and equipment are free of Foreign Object Debris (FOD) ▪ Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage. ▪ Perform duty on docking and withdrawing of Passenger Loading Bridge (PLB) ▪ Read and interpret Container Pallet Message (CPM) & Loading Instruction Report (LIR) ▪ Act as mentor to new recruits in the organization ▪ Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs) ▪ Adhere to airport authority rules & regulation, dnata Ground Operation Manual (dGOM) and airlines GOM ▪ Ensure compliance with all workplace safety, security, and health policies and procedure ▪ Perform any ad-hoc duties as assigned by the reporting manager or department head Requirements ▪ Minimum secondary education and above ▪ Must possess minimum LTA Class 3 driving license or any state driving licence equivalent to LTA Class 3 ▪ Able to obtain Airfield Driving Permit (ADP) after attending the Airfield Rules & Regulations Course (ARRC) conducted by internal trainer, and passing CAG Airfield Rules Test (ART) and Airside Driving & Safety Compliance Test (ADSCT). ▪ Able to obtain Airfield Driving Permit Class ‘A’ after attending the Passenger Loading Bridge Course conducted by internal trainer, and passing CAG Passenger Loading Bridge Test. ▪ Able to upgrade Airfield Driving Permit after attending internal Class 4D and Class 5S Training, and passing respective driving test conducted by internal instructor and tester
dnata Operations Control Centre Supervisor	Ground Services, Ramp and Baggage Services	Full time
Senior Resource Planning Executive	Ground Services, Operations & Resource Planning	Full time
Maintenance Supervisor (Technical Services)	Ground Services, Technical Services	Full time
Load Control Supervisor	Ground Services, Ramp and Baggage Services	Full time
Maintenance Technician I/II	Ground Services, Technical Services	Full time
Part-Time Store Assistant (3-months contract)	Ground Services, Technical Service	Part Time
Customer Service Assistant I/II	Ground Services, Customer Service	Full Time
Airside Manager	Ground Services, Ramp and Baggage Services	Full Time
Ramp Team Leader	Ground Services, Ramp & Baggage Services	Full Time